Return policy

Damages

Please inspect the packaging of your item(s) upon arrival.. You can send photos to info@gextek.com if there are any issues with damaged product upon delivery, we will process an insurance claim and investigation into the matter.

Returns

Any and all items that are not as described or advertised are accepted for return/refund 14 days from the time the item has been delivered. All none defective merchandise are subject to a 10% restocking fee upon return. The buyer must pay all return shipping if refund is requested.

In the event the shipment was damaged in transit, please notify us and the carrier the same day by phone and in writing

Unopened and undamaged merchandise may be returned/exchanged within (14) days from the receipt date on the invoice and with prior approval.

Opened and undamaged merchandise may be accepted for exchange within (14) days from the receipt date on the invoice and with prior approval. All merchandise approved for return must be complete and in the original box/packaging.

**the customer is responsible for and must pre-pay the shipping costs of all returns. All refunds/credits for approved returns exclude shipping and any expedited handling costs.

All returned merchandise are inspected and/or tested by our technicians before credit is issued.

Exchanges of defective merchandise for similar merchandise may be accommodated.

All non-defective non-used returned merchandise are subject to 10% restocking fee. Incomplete, opened, or otherwise compromised returned merchandise are subject to 7% restocking fee.

A request to cancel an order that has been properly shipped will be charged a 10% order cancellation fee based on the value of the entire order.

^{* unauthorized refused deliveries will be assessed a 5% handling fee based on the total order value and any additional charges levied against gextek by the shipping company.}